Your data should be handled with the same care as your order.

We may collect the following categories of information:

• Account information, such as your name, email address, password, profile role, company details, phone number, and profile image.
• Order and transaction information, such as products viewed, products ordered, order history, shipping details, payment status, and payout-related records.
• Design and manufacturing information, such as files you upload, product configuration choices, customization selections, material preferences, and maker capability data.
• Communications and support information, including messages you send to us or information you provide when contacting support.
• Device and usage information, such as browser type, approximate location, IP address, pages visited, referral sources, and interactions with the site.

We collect information directly from you, automatically through your use of the site, and from third-party services you choose to use with us.

• Directly from you when you sign up, place an order, upload files, or edit your profile.
• Automatically through cookies, session storage, and analytics tools when you browse or interact with the website.
• From service providers and integrations, such as payment processors, authentication providers, shipping services, and manufacturing partners.

We use information we collect to operate and improve the platform, including to:

• Create and manage user accounts.
• Authenticate users and secure access to the platform.
• Process orders, route jobs, fulfill products, and coordinate shipping.
• Enable designers and makers to manage listings, capabilities, offers, and payouts.
• Process payments and prevent fraud, abuse, and unauthorized activity.
• Respond to support requests and operational issues.
• Analyze usage trends and improve product performance, reliability, and user experience.
• Comply with legal obligations and enforce our policies.

We do not sell personal information. We may share information in the following situations:

• With service providers who help us run the platform, such as hosting, authentication, payment, analytics, shipping, and infrastructure vendors.
• With makers, designers, and fulfillment partners when necessary to process or deliver a transaction.
• With professional advisors, law enforcement, regulators, or other parties when required by law or to protect rights, safety, and security.
• As part of a merger, acquisition, financing, or sale of all or part of our business.

We use third-party providers to support parts of the platform. For example, we may use providers for user authentication, payment processing, cloud infrastructure, analytics, advertising measurement, shipping, and fulfillment workflows. When optional cookies are allowed, this may include Meta Pixel, Meta's Conversions API, TikTok Pixel, and TikTok's Events API to measure whether ads lead to product views, searches, cart activity, checkout, registration, or purchases.

Those providers may collect or process information under their own privacy notices when you interact with their services. We encourage you to review the privacy policies of those providers before using features that depend on them.

We use two categories of cookies and similar technologies. Mandatory cookies keep you signed in, maintain cart state, and secure checkout and payments; they are required for the platform to work. Optional cookies help us analyze traffic and improve platform performance, and measure the effectiveness of advertising.

Our cookie banner offers two choices: Allow cookies, which enables both categories, and Mandatory cookies only, which limits us to the required set. You can change your choice at any time using the “Cookie choices” link in the site footer. We do not record or replay your browsing sessions.

We use Vercel Web Analytics for cookie-free, aggregate traffic measurement even when optional cookies are declined. It uses a short-lived daily visitor hash and does not create an identifier that follows you across websites.

If you choose Allow cookies, we use Meta Pixel, Meta's Conversions API, TikTok Pixel, and TikTok's Events API for advertising measurement and attribution. We may share product views, searches, cart and checkout activity, registration, purchase value and currency, provider cookie or click identifiers, browser information, IP address, and event or purchase identifiers with Meta and TikTok. Contact matching fields and our own account or anonymous identifiers are sent only after one-way SHA-256 hashing. Meta processes the information under its own privacy policy, and TikTok processes it under its privacy policy.

We use these optional technologies only on the basis of your consent. Refusing or withdrawing consent does not affect checkout or fulfillment. You can withdraw at any time through the footer's Cookie choices control; this stops future optional browser and server-side advertising events and removes the Meta and TikTok cookies available to this site.

Provider delivery records are access-restricted and retained for no more than 90 days after delivery, suppression, or final failure. Meta's and TikTok's own retention and further processing are governed by their privacy terms.

You can also control cookies through your browser settings. Blocking mandatory cookies may affect how parts of the platform function.

We retain information for as long as reasonably necessary to provide the platform, complete transactions, comply with legal obligations, resolve disputes, enforce agreements, and maintain business records.

Retention periods may vary based on the type of information involved and the reason we collected it.

We use administrative, technical, and organizational safeguards designed to protect personal information. No system can be guaranteed to be completely secure, and we cannot guarantee absolute security.

Depending on your location, you may have rights to request access to, correction of, deletion of, or portability of certain personal information, and to object to or limit certain processing.

You may also update some account information directly through your profile settings. We may need to verify your identity before processing certain requests.

The platform is not intended for children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us personal information, contact us so we can review and delete it where appropriate.

We may update this Privacy Policy from time to time. If we make material changes, we may update the effective date above and provide additional notice where appropriate.

If you have questions about this Privacy Policy, contact us through the support or contact information made available on the website.